Store FAQs

Store FAQs

You can find our most frequently asked questions below. If you have additional questions, click the chat bubble in the lower right hand corner of the screen to chat with an OhmConnect representative. If we are not available, you can leave a message in that chat window or send us an email at help@ohmconnect.com.


Product costs and availability ▽

How can you offer such a great promo deal?

OhmConnect pays users to save energy once per week during energy saving events called #OhmHours. If you purchase a product with promo credit, we will retain a portion of your #OhmHour payments until the cost of your promo credit has been recouped.

OhmConnect is able to pay its members to save energy because California’s energy authority would prefer to pay residents to save energy instead of paying power plants to produce more power. You can read a short article about how this works here.

When you purchase a product with promo credit, you agree to the Customer Agreement found here.

Where do you source your items?

OhmConnect has signed partnership agreements with the device manufacturers for all items sold on our store. OhmConnect searches for the most reliable and user friendly products that enable energy control during our #OhmHours. Some of the partners we have are listed below.

How can my items be sold on the OhmConnect store?

OhmConnect conducts a thorough vetting process for all our partners. We have made a decision to only sell reliable products with excellent user experiences. Because our service interacts with these devices frequently, we only sell products that maintain a superior track record for online communication and response. If you believe that your product meets that criteria, please contact partners@ohmconnect.com

What is OhmConnect? ▽

What is OhmConnect?

OhmConnect is a service that pays you to save energy once per week. Our store enables you to receive best-in-the-market smart thermostats, plugs, car chargers and more at a uniquely low upfront cost. Signing up with OhmConnect empowers you to claim the energy savings payments to which you are legally entitled. To get access to our promo deals of up to $150, you must be a member of OhmConnect: you can sign up here.

Are there any fees to sign up for OhmConnect?

OhmConnect is free to use. In fact, OhmConnect pays you to participate in our energy saving events, called #OhmHour. Generally, we have seen most members earn between $100-150 per year for participating, but we see a wide range. For example, one of our members earned over $500 in his first 6 months.

Shipping ▽

What is the cost for shipping?

All items purchased on OhmConnect are free of shipping. Our team can’t stand additive fees, so we have removed those to make your experience a seamless and positive one.

What is your method of shipping?

At OhmConnect, we are agnostic to our carrier service and allow our shipping partner, Shyp, to handle all shipping. Shyp chooses between UPS, USPS and FedEx based on whichever service is most convenient and expedient for your address.

How quickly can I expect shipment?

All items purchased on OhmConnect are shipped within 3 business days and ships by FedEx,UPS, or USPS.

Sticker

What is included in an OhmConnect purchase?

We love to take the opportunity to provide you with additional items to help you save energy. A few items that we use for encouragement include our light switch reminder (see photo) and other fun OhmConnect gear.  

Returns ▽

What is the OhmConnect return policy?

Unopened items that are in new condition and returned within 90 days will receive a refund or exchange. Items that are opened, damaged or do not have a receipt may be denied a refund or exchange

If I return an item, how will I be refunded for purchases made on my credit card?

Refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. You may also request a refund in the form of OhmConnect points.

How long will it take to get my refund after I return an item to OhmConnect?

Refunds will be credited back to the original payment method within 10 business days after the online return center receives the item.

If I make a return, will I receive a sales tax refund?

Yes, you will receive a sales tax refund for returns.